Head of Strategy (m/f/d)

PIA - Hamburg

You will enjoy these tasks in full or part time (>30h)

These will be your tasks:

  • You are responsible for the strategy on PIA key accounts with a cross-functional service portfolio of UX, content, media, data and tech.

  • You develop these key accounts holistically in terms of the best possible customer experience. Sounds challenging and exciting? It is.

  • You always understand "strategy" in the sense of creating value for users and companies alike.

  • You carry this mindset into pitches that require holistic approaches and/or specialist services on a significant scale.

  • You develop the integrated offering of the PIA Group together with our CSO.

  • You build a strategy team for the long term and take the lead.

  • You develop and build strong decks with a knack for design.

Who are we looking for:

  • A generalist who burns to give the right answers time and time again.

  • You have the feeling that you don't have everything we need yet? Don't worry, we will make sure that you can grow into your role.

  • You have an understanding of comms, product strategy, service design, data science and qualitative research.

  • You have sound methodological and technical knowledge.

  • You have several years of relevant professional experience and are very senior as well as strong in opinion and design.

  • You are experienced in leading large and comprehensive pitches such as client mandates.

  • You are able to lead a (multidisciplinary) team and set clear content guidelines.

  • You are passionate about customer experience and understand the transformational tasks it entails in companies.

  • You have very high quality standards and the will to change the status quo for customers in favour of innovation and better value creation.

  • You are fluent in English

About PIA Group

What awaits you at PIA:The cream of the crop in customer experience strategy development: blue chips and SMEs.A team of bright minds, creative thinkers and, above all, doers!The opportunity to be part of a true end-to-end offering for customer experience.Great offices, flexible working, central location, ... everything your heart desires.But who is PIA?PIA Group is the leading digital service provider in Germany and develops customer experiences across all touchpoints and disciplines. With a combination of strategy, content, media, smart data and technology, the 1,100 experts support clients and partners in the digital transformation of their business models, contribute to new business and customer acquisition and optimise customer value and relationships. The group is united by the claim to sustainably improve the efficiency and effectiveness of all digital sales and marketing activities of customers (B2C & B2B).